Thank you for shopping at all.ae. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange.
Please read on for more information on our return policy.
All items must be returned within 10 days of purchase to be eligible for a refund, store credit, or exchange. Items must be in their original condition, unworn and unwashed, with tags still attached.
Unfortunately, we cannot accept returns on the following items:
- Custom or personalized products
- Underwear, swimwear, or other items for hygiene reasons
- Final sale items (clearly marked as “final sale” at the time of purchase)
To initiate a return, please contact us at firstname.lastname@example.org with your order number and the items you would like to return. We will provide you with a return shipping label and instructions on how to send your items back to us.
Refunds and Exchanges
Once we receive your returned items and confirm that they meet the eligibility requirements above, we will process your refund, store credit, or exchange. If you choose a refund, it will be issued to the original payment method. If you choose a store credit or exchange, we will issue a credit to your account or send you the exchanged items, as applicable.
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method and keeping a record of the tracking number for your own protection.
If you believe that you have received an incorrect or defective item, please contact us immediately at [email address] or [phone number]. We will make every effort to resolve the issue as quickly as possible.
Thank you for considering a return. We value your satisfaction and appreciate your business.